Bookings are accepted on the basis that the Terms and Conditions of Hire have been read and agreed
These are the Terms and Conditions of Hire of Bouncy Castles and Equipment which are based on the standards set out by the Health and Safety Executive and the Local Authority. Please read these carefully and only accept delivery on agreement.
It is the responsibility of the person/s hiring the equipment to ensure that it fits safely in the space provided please also take into account we needs 4-6 foot at back of castle and need 4-6 foot to come on and off safely also take anything overhead into consideration. Please insure that all the reasonable steps are taken to avoid injury or cause damage to the equipment. Please ensure that the following safety instructions are followed:
NO Adult should use any equipment that is supplied solely for children's use (for adult use you need a adult castle). These units are intended for use by persons below the age of 12 YEARS (below 14 years with permission of the management on certain equipment).
A RESPONSIBLE ADULT (OVER 18 YEARS OF AGE) MUST BE SUPERVISING THE EQUIPMENT AND CHILDREN AT ALL TIMES. No person under the influence of drink or drugs should supervise or operate the equipment. Also a responsible adult (over 18 years of age) must be present at the delivery address during delivery and collection.
Please have 2 forms of ID with at least one photo and your home address. For example your driving license, your passport, a recent utility bill or bank statement (This is essential for hires in venues/halls).
Please have full payment in cash ready to pay the delivery team (unless you have paid by paypal bank transfer or other method in advance).
Always ensure the equipment is not overcrowded, and limit numbers according to the age and size of people using it. ALWAYS AVOID A MIX OF LARGE AND SMALL CHILDREN AT THE SAME TIME.
DO NOT allow anyone to bounce on the front step as children could easily bounce off the inflatable and get hurt. The step is there to assist users to get on and off! Always enter and exit the inflatable from the front of the step and not the sides. Any safety mats supplied are to be kept in position and users must enter and exit the bouncy castle via the matted area (Full adult supervision required!).
Ensure that no person with a history of Heart, Neck or Back Problems, High Blood Pressure, Joint Weakness or any person with a history of known medical disabilities are allowed to use the equipment. Also any person who feels unwell should be removed immediately.
Climbing, hanging or sitting on the side walls is DANGEROUS and MUST NOT be allowed and it will damage our equipment.
Children should not be pushing, colliding, fighting, attempting somersaults, wrestling, running or behaving in a manner likely to cause injury, damage or distress to others or the equipment.
Do not allow anyone to be on the inflatable during inflation or deflation as this could damage both the equipment and injure the user.
All shoes, glasses, jewellery and badges , belts , MUST be removed before using the equipment.
NO face paints, party poppers, coloured streamers, SILLY STRING, food, drinks, sweets, chewing gum, pens, water (hosepipes, water pistols etc), soapy water (to create foam!), pets, toys, barbecues, smoking, shoes or sharp objects are to be allowed on or near the equipment. This will avoid both choking hazards and potential soiling of the equipment. Cleaning charges apply.
Do not glue/stick/attach or hang any notices or signs to the bouncy castle and equipment as this can cause injury to the users and this normally also leaves a sticky residue on the equipment which is very difficult to remove. Cleaning charges apply.
Once the inflatable has been set up/erected by our by our delivery team, do not move or reposition the inflatable without our permission. Failure to comply may result in injury to users, any insurance invalidated and also damage to our equipment. Any damage caused by the Hirer moving or repositioning the inflatable without our permission shall deem the Hirer liable for full repair or replacement costs in addition to any loss of business as a result of such loss or damage as per hire contract.
Please leave the inflatables running at all times, even during light rain. However, it is strongly recommended that the inflatable should not be used in high winds, all inflatables are covered but please remember that they are sewn together so have thousands of needle holes so nothing is 100% water tight . Please only switch off the inflatable during extremely high winds and on a night if booked overnight.
In the event that the blower stops working, ensure ALL users exit the inflatable immediately. Make sure the blower tube has not come loose, the deflation zip is still closed and that nothing is obstructing the blower. Failing all this, please contact us for possible further assistance.
Any damage to the equipment caused by misuse, neglect, loss or failure to follow these conditions, shall deem the Hirer liable for full repair or replacement costs in addition to any court costs or any loss of business as a result of such loss or damage as per hire contract.
Tarn party hire can not be held liable for any damage to property (indoors or outdoors) whilst delivering or collecting equipment. It is the Hirers responsibility to ensure that our delivery team has adequate access and clearances also to inform us of any known underground services present when securing the equipment to the ground using ground stakes (anchors).
Any extension cables which cannot be safely rooted out of the way of pedestrian traffic will need to be taped down and untaped at the end of the hire by the Hirer or covered with suitable shielding/matting or equivalent.
It is the Hirers responsibility to arrange adequate supervision of the children or vulnerable adults during setting up and packing away of the inflatable and equipment. Do not allowed the children or vulnerable adults to touch the equipment during setting up and packing away. Tarn party hire can not be held responsible for children or vulnerable adults getting hurt on our equipment during setting up and packing away.
CANCELLATIONS: booking deposits are strictly none refundable.
.inflatables is £20 deposit to secure your date ( ball pool booking deposit doubles as a ball deposit) in bad weather deposit can be transferred within 3 months (excludes caravan hire)
.hot tubs £40 per booking
.wedding is £50 per asset
.caravan £100 (caravan also doubles as a bond)
for Caravans It’s £100 deposit / bond to book which is refunded within 7 days of check out if caravan is left in same condition it’s found . Check in after 3pm and before 5pm unless pre arranged and check out before 10am. Full Payment within 21 days before check in no pets unless stated , and no smoking in caravan or anywhere on the plastic decked area . booking deposits are only refundable after stay .
For bad weather or cancellations or anything else that’s out of our control you can use your deposit for uoto 6 months it’s strictly nine refundable . By paying deposit your accepting these terms.
INFLATABLE SET UP/ PACK AWAY DELAYS: The delivery team are under tremendous pressure to get all the deliveries and collections completed on time, so delivery/set-up and collection/pack-away times we need a hour before to set up and a hour after to pack away If there are any delays due to for example: 1) Gaining access, 2) Inadequate parking distances of our vehicle outside the property or venue, 3) Excessive distances to set-up point from our vehicle ,3) Moving items like garden furniture, trampolines, etc, 4) Cutting overhanging branches or mowing the grass, 5) Going to the cash point machine, etc, then extra charges will apply!
IMPORTANT NOTE: The delivery team will be the same team who will collect the bouncy castle and equipment. They will know your unique password which is on the disclaimer form. DUE TO POTENTIAL THEFT, WE DO NOT SEND ANYONE TO COLLECT THE EQUIPMENT ON OUR BEHALF! (You will be fully liable (NEGLIGENCE) for new replacements and costs if the equipment is collected by anyone else except tarn party hire .
We reserve the right to refuse hire in the event that the Hirer or the Hirer's property is deemed unsuitable by us. Please check the sizes of the equipment and clearances required before delivery as full payment is due if inadequate space is available.
PERMISSION REQUIRED FOR HIRES ON UNOWNED LAND: Written permission is required for bookings on land not belonging to the Hirer by the owner of the land i.e. the Land owner, Managing Agents, the Housing Association, the Council, etc.
Please note that ALL persons using the equipment do so AT THEIR OWN RISK. The person/s or organisation hiring such equipment will be responsible/liable for any damage or injury occurring from or as a result of misuse, neglect or reckless use of such equipment hired. The guidelines above are for the safety of all people using this equipment, and it is the sole responsibility of the Hirer to ensure they are fully adhered to at all times.
Tarn party hire cannot except any responsibility for any injuries sustained by anyone using the equipment hired. It is strongly recommended that the Hirer (you the customer) has adequate public liability insurance.
For garden parties we get all deliveries done before dinnertime , collections start from 5pm onwards . We do area by area, at busy times when garden is secure we will sometimes have to deliver the day before and leave it until the day after this is at no extra charge and is just for our convenience. To book a guaranteed overnight hire it’s £20
OVERNIGHT HIRE TERMS AND CONDITIONS
Overnight hires are subject to you having a secure garden (FENCED all around and GATED with a LOCK or BOLT).
The inflatable unit must be inflated the following day from 8 AM, dried and cleaned to the original condition that it was delivered to you. We will then examine (with you) the equipment to ensure there is no damage or missing equipment.
VERY IMPORTANT NOTE: In terms of damage and theft, our equipment whilst in your possession IS NOT COVERED BY OUR INSURANCE. If any of the equipment is damaged or stolen from your property then you will be liable to pay for the replacement costs in full. You may need to check with your house insurance to insure you are covered.
Finally, we reserve the right to refuse overnight hires if we deem our equipment to be at risk and if we are not happy with the security of your premises. In such cases the equipment will be picked up on the day of hire